A Message to Our Valued Clients From Our CEO
In these unprecedented times with the ever-changing COVID-19 situation, we wanted to share with you how we are addressing this. Most importantly, we want you to know that our thoughts are with each and everyone of you.
We are closely monitoring the latest information from our local and federal governments so that we are prepared to make decisions in the best interest of our clients and our team.
Our commitment to continue to provide you with excellent service, communication, and support is of paramount importance even during times like these. Our client services team is ready and able to answer your questions as well as provide guidance on submitting transaction requests. Our processing center is ready and able to do the same. We are here for you.
We have implemented our business continuity and disaster recovery plans without any current interruption of service to you. This plan is tested and audited regularly; we were well prepared.
As always, you may login to your account anytime by visiting our website, www.IRAResources.com and clicking “Login”. This system allows you to view transactions, check your balances and investments, as well as download information about your account.
For our employees, we have made wellness adjustments, including transitioning to remote work and modified hours when needed in order to reduce any risk of transmission. This allows our team to focus on staying healthy and prioritize the current needs of their families. We have also cancelled travel and upcoming events, both internal and external.
IRAR will continue to monitor the situation and make any necessary changes prudent to you and our employees. We appreciate the opportunity to service your self-directed retirement accounts.
We will get through this. We are in this together.
Liane Bathey, CEO